Service supporting energy transition and decarbonization 

As industries accelerate their sustainability efforts, we are evolving service offerings to support the energy transition.  For example, ABB Navigate approaches issues holistically, connecting the dots between operations and big-picture business goals. We partner with customers to offer data-driven insights that drive productivity, cut costs and lower emissions.

With performance guarantees, maintenance coverage, and a technology-agnostic approach, BESS-as-a-Service delivers flexibility, scalability, sustainability, and immediate ROI. ABB manages the entire lifecycle, from system design and installation to ongoing maintenance and optimization.

Smarter service through digitalization

Our service offering is constantly evolving to expectations for reliability and performance. Remote monitoring, AI-enabled diagnostics, and predictive maintenance solutions are embedded into many service offerings, enabling teams to act before a problem causes costly downtime. This not only enhances productivity but also reduces unnecessary resource use and supports decarbonization. 

• Condition-based maintenance: Digital sensors, remote monitoring, and AI-driven analytics track assets in real time, detect early signs of wear or failure, allowing teams to act before breakdowns occur and delivering maximum benefit.
• Predictive maintenance: This enhances reliability and reduces energy usage. For instance, a Belgian sugar processing plant worked with ABB’s channel partner Duvivier Dexis, and leveraged ABB Ability™ Monitoring Service to implement a digital condition monitoring solution. The site achieved a 12 percent increase in energy efficiency, saving around €4,000 per fan annually.
• ABB AR-assisted remote service technology: By enabling technicians to receive real-time, hands-free support through augmented reality goggles that overlay critical information directly onto their work environment they can access step-by-step repair instructions with voice control. The advanced Remote Assistance for Electrical Systems (RAISE) connects them instantly with ABB specialists who share customized real-time AR instructions in over 60 languages.
• Collaborative operations approach: This helps customers proactively address issues before they occur through remote monitoring of assets and processes, and combining advanced data analytics and AI with human expertise to deliver 24/7 support across any geography. 

Human expertise that builds trust

ABB’s field service engineers bring deep knowledge and dedication to customer sites around the globe. With a presence in over 100 countries, we ensure that expert support and services are accessible to customers and partners wherever they operate.

Our engineers lead with care- putting safety first and forging trusted relationships that last. This people-first approach is key to how we deliver reliable service in even the most demanding environments. Whether maintaining complex electrical systems in Saudi Arabia’s energy infrastructure or supporting industry in Mexico with cleaner, more efficient solutions, ABB’s local teams are backed by a global network of specialists.

Key customer service case studies around the world