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Drone view of Sha Tin Sewage Treatment Works

Materiality

Our sustainability focus areas were determined through a thorough materiality analysis of the expectations and requirements of key stakeholder groups, including customers, government and civil society representatives, analysts, suppliers, local communities and others. The materiality assessments we conduct form the basis of our reporting.

Our materiality matrix is subjected to regular reviews and we regularly ensure that our strategy and reporting are in line with expectations by engaging with an external stakeholder panel, representing key stakeholders. We also benchmark our practices and objectives against standards provided by industry organizations such as the World Business Council for Sustainable Development (WBCSD) as well as peer companies.

The most recent stakeholder engagement process was conducted in early 2020. Some 300 stakeholders of our Business Areas were consulted, providing more than 400 hours of interviews. In addition, more than 40,000 comments from our annual employee Engagement Survey were analyzed.

Based on the resulting information, we developed an updated materiality matrix for each of our four Business Areas. These matrices were then used to draft our Group’s materiality matrix, as well as the targets and focus areas for our sustainability strategy 2030. 

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