We meet frequently with the many organizations with which ABB has current, future and past commercial relationships. They are a key driver of ABB’s business success, and meeting their needs and expectations is essential to our business.

How we engage:

• Customer requests
• Customer service
• Customer trade shows
• Key account manager relationships
• Sustainability partnerships

We are committed to maintaining an open dialogue with current, former and future employees of ABB. This group includes formalized and/or elected bodies of employee representatives that deal with management of labor practices, among other topics. Employees bring valuable skills, drive productivity, foster innovation and contribute to ABB’s culture and values. They are vital for achieving our goals and staying competitive.

How we engage:

• Annual employee Engagement Survey
• Annual performance review
• Collective bargaining associations
• Dialogue with the ABB Employees Council Europe, the representative body of all ABB employees in Europe
• Global network of employee resource groups promoting diversity & inclusion in the workplace
• Learning and development opportunities

We engage with governmental, regulatory, political and economic stakeholders, local communities, the media, representatives from social and environmental organizations, non-governmental organizations (NGOs), not-for-profit organizations (NPOs) and charitable organizations, at global, national and local levels. These key stakeholders provide the political and regulatory support, social stability and public trust necessary for ABB to operate its business and achieve sustainable growth.

How we engage:

• Direct dialogue with community representatives to understand local and national needs
• Donations and volunteering
• Engagement with government agencies and other stakeholders to demonstrate the value of our products
• Meetings with regulators to understand their priorities and share our views on policy issues
• Participation in national and international initiatives to address global issues such as climate change and sustainability
• Strategic corporate partnerships

The investment community enables ABB’s access to financial capital and includes such market participants as shareholders, debtholders, financial analysts, rating agencies and proxy advisors. We engage with these stakeholders on both financial and non-financial topics, including sustainability, governance and compensation.

How we engage:

• Annual General Meeting
• Capital markets days
• Group reporting
• Investor relations website
• Investor roadshows and conferences
• One-on-one meetings
• Press releases
• Quarterly analyst and investor webcasts

We rely on trusting and stable relationships with the entities that provide products and services to ABB, including equipment and human resources. They serve a critical role in the supply chain and can have significant impacts on our operations and success.

How we engage:

• Co-development initiatives
• Early engagement during new product development
• Monitoring through our Sustainable Supply Base Management program
• On-site evaluations and audits
• Procurement management
• Providing training and engaging in special projects on sustainability performance
• Town hall and supplier day events