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At ABB, we engage, interact, partner and co-develop solutions with our most relevant stakeholder groups, including collaborative partnerships, customers, employees, governments and civil society, investment community and suppliers. We actively engage with governments and local communities in which our products are manufactured and used with the aim of fostering technology adoption, sound regulatory frameworks, job creation and economic growth.
We also engage with stakeholders along the value chain to drive sustainability topics such as decarbonization and respect of human rights. The perspectives of our stakeholder groups are reflected in our policies and procedures.
We collaborate with companies and academic institutions on a wide range of social, environmental, and technological activities and topics. These partnerships serve to foster knowledge exchange, enabling us to stay abreast of latest developments, contribute to innovation, provide access to talent, expand markets, and address complex challenges in a more effective manner. The engagement is done both centrally and at divisional level.
How we engage:
Meeting customer needs and expectations is essential to our success. The engagement with customers on sustainability topics occurs primarily in the divisions and includes sustainability-focused meetings and projects.
How we engage:
Employees are vital for achieving our goals and staying competitive. In an ongoing dialogue, we aim to bring employee perspectives into our policies and procedures. Employee engagement takes place at different levels across the organization.
How we engage:
We engage with governmental, regulatory, political and economic stakeholders, local communities, the media, non-governmental organizations (NGOs) etc. at global, national and local levels. These key stakeholders provide the political and regulatory support and public trust necessary to achieve sustainable growth. Engagement with government and civil society takes place both centrally and at a divisional level.
How we engage:
The investment community enables ABB’s access to financial capital and includes such market participants as shareholders, debtholders, financial analysts, rating agencies and proxy advisors. Investor relations are managed on a corporate level through the Investor Relations team.
How we engage:
Our suppliers have a significant impact on our operations and success as well as our ability to meet our sustainability targets. Working with suppliers allows us to identify and mitigate risks in the supply chain. While day-to-day engagement with suppliers is primarily done in the divisions, several of the engagement programs and supplier-related policies are centrally coordinated through topic-specific workstreams.
How we engage:
We engage with our stakeholders for specific strategic and reporting purposes to gain insights into how they perceive value and what matters to them most in terms of economic, environmental and social issues. This informs our strategic decision-making and the way we manage risks and opportunities. The stakeholder input shapes the actions we take. By engaging with our various stakeholders, we identify and anticipate emerging trends, shifting customer needs and changing market expectations.
Internal and external stakeholder input is considered, both for informing the sustainability-related work in the divisions as well as for the further development of our Sustainability Agenda. Internal and external stakeholder surveys and interviews serve as key input into our Double Materiality Assessment process.